Shipping Policy

Delivery / Shipping

• Goods will be supplied as shown on your provided order confirmation.
• Standard and express post are subject to different fees and charges. In addition, certain goods “such as large and bulky items and special orders” may be subject to additional charges. All shipping charges will be made available to you at checkout
• We will endeavour to meet the stated delivery timeframes, however, from time to time particularly during busy periods, our shipping service providers may suffer delays beyond our control. Please allow up to 30 days delivery (for standard and express post).
• Express shipping is available only in certain areas and for certain orders and your order eligibility will be confirmed at checkout.
• A signature may be required for some deliveries. You are responsible to ensure that you can accept delivery. We will not be responsible:
• For lost or missing parcels that have been signed for at your selected delivery address “regardless of whether or not you have personally accepted delivery”;
• For lost or missing parcels left at your chosen location where you have expressly given authority to leave with the item's carrier;
• For late delivery where attempted delivery has occurred on or before the stated delivery timeframes.
• Some orders may not require signature and will be left in a safe place at your delivery address in accordance with Australia Post's standard practices.
• If you opt to pick up your order from our store, you must collect your order within 14 days of being notified it is ready for collection. If you do not collect your order within this time frame, your order will be considered abandoned and will be returned to our warehouse. You will be refunded for the order, less the amount of a shipping and handling fees and an additional re-stocking fee of up to $20 per order (depending on the order).
• We reserve the right to change, modify or discontinue any delivery options at our absolute discretion.